Terms of Service
The agreement between you and Clara's Gemstones.
Last updated: July 22, 2026
Overview
This website is operated by Smart Living ("Clara's Gemstones," "we," "us," or "our"). We offer this website, including all information, tools, and products available here, to you — the visitor or customer — conditioned upon your acceptance of all terms, conditions, policies, and notices set out below.
By visiting our site or buying something from us, you take part in our "Service" and agree to be bound by these Terms of Service, including the additional policies referenced here: our Privacy Policy, Refunds & Returns Policy, and Shipping Policy. Please read them carefully. If you do not agree to all of these terms, please do not use the site.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that lets us sell our products to you.
We may update or change these terms at any time by posting the revised version on this page and updating the date above. It is your responsibility to check this page from time to time. Continuing to use the site after changes are posted means you accept those changes.
1. Eligibility
By agreeing to these terms, you confirm that you are at least the age of majority in your state of residence, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for any unlawful purpose, and you may not violate any laws in your jurisdiction when using our Service.
2. Our Products
Clara's Gemstones sells handcrafted gemstone jewelry. Our pieces are made with natural stones, leather, and metal findings, and each one is a little different from the next — that is part of their charm.
Natural materials. Because our jewelry is made from genuine natural gemstones and materials, the color, pattern, veining, and texture of each piece will vary. No two stones are exactly alike, and a piece may differ in subtle ways from the photographs on the website. These natural variations are inherent to real gemstones and are not considered a defect or a fault in the product.
Color on screen. We make every effort to display the colors of our products as accurately as possible. However, every screen renders color differently, and we cannot guarantee that your device will show colors exactly as they appear in person.
Traditional meanings. Where we mention the qualities or meanings traditionally associated with a stone, this is shared for interest and inspiration only. It is not medical advice, and our jewelry is not intended to diagnose, treat, cure, or prevent any condition.
Products are subject to availability. We may limit the quantities of any product, discontinue any product, or refuse an order at our discretion. All product descriptions and prices may change at any time without notice.
3. Pricing & Payment
All prices are listed in US dollars (USD) and are subject to change without notice. Applicable sales tax is calculated and shown at checkout.
You agree to provide current, complete, and accurate purchase and account information for every order, and to keep your payment details up to date so we can complete your order and contact you if needed. Credit card information is always encrypted during transfer.
4. Orders, Cancellation & Fraud Prevention
By placing an order, you confirm that all information you have provided is true and complete.
We reserve the right to refuse, limit, or cancel any order at our sole discretion. This includes limiting quantities purchased per person, per household, or per order, and cancelling orders that appear to be placed by resellers, orders where a product was mispriced due to a typographical error, and orders we suspect involve fraud, unauthorized payment, or misuse of our policies.
If we cancel an order after payment, we will refund you in full.
To cancel an order yourself, email us within 6 hours of placing it — see our Refunds & Returns Policy for full details.
5. Shipping & Delivery
We ship within the United States only. Standard shipping is free on all orders, and most orders arrive within 6–15 business days including processing.
Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, or busy periods outside our control. Some of our pieces ship directly from our artisan workshops abroad; in the rare case that any import duties or taxes are due, these are your responsibility.
Full details, including what happens with undelivered, refused, or missing parcels, are set out in our Shipping Policy.
6. Returns, Refunds & Exchanges
We accept returns within 30 days of delivery, provided the item is unworn, unused, and in its original condition and packaging. Return shipping is paid by the customer, and refunds are issued to the original payment method.
Some items are not returnable, including gift cards, discounted sale items, and custom or personalized pieces.
Full conditions are set out in our Refunds & Returns Policy, which forms part of these terms.
7. Errors, Inaccuracies & Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information — or cancel an order — if any information is inaccurate, at any time and without prior notice, even after you have submitted your order.
8. Third-Party Links & Tools
Our site may include content, tools, or links from third parties. We do not control these and are not responsible for their content, accuracy, or practices. Any use of third-party tools or websites is at your own risk, and we encourage you to review the relevant third party's own terms and policies.
9. Prohibited Uses
In addition to other prohibitions in these terms, you may not use the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe upon our intellectual property or that of others; to harass, abuse, or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track others' personal information; to spam, phish, or scrape; or to interfere with the security features of the site.
We may terminate your use of the Service, and refuse future orders, for violating any of these.
10. Intellectual Property
All content on this site — including text, photographs, graphics, logos, and the Clara's Gemstones name and brand — is our property or used with permission, and is protected by applicable intellectual property laws. You may not reproduce, copy, sell, or exploit any part of the site without our express written permission.
11. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. Our products and Service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind except as expressly stated by us.
To the fullest extent permitted by law, Smart Living and its directors, officers, employees, and suppliers will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through it. Because some states do not allow the exclusion or limitation of certain damages, in those states our liability will be limited to the maximum extent permitted by law.
12. Events Outside Our Control
We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, extreme weather, carrier disruptions or strikes, customs delays, supplier failures, war, civil unrest, epidemics, or the failure of public networks or utilities. Where such an event affects your order, we will contact you and either agree a new delivery estimate or refund you in full.
13. Indemnification
You agree to indemnify, defend, and hold harmless Smart Living and our affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
14. Questions, Complaints & Disputes
If something goes wrong with your order, please contact us first at hello@claras-gemstones.com — most issues can be resolved quickly and directly.
Please raise any complaint within 30 days of the delivery date, or of the date you became aware of the issue. We will acknowledge your message within 2 business days and give you a substantive response as soon as we reasonably can.
We ask that you give us the chance to resolve the matter before opening a payment dispute or chargeback with your bank or card provider, so we can put things right for you directly.
15. Electronic Communications
By using our site or placing an order, you agree that we may communicate with you electronically — by email or through notices posted on our site — and that these communications satisfy any legal requirement that such communications be in writing.
16. Severability & Entire Agreement
If any provision of these terms is found to be unlawful or unenforceable, that provision will still be enforced to the fullest extent permitted, and the remaining provisions will stay in full effect. These Terms of Service, together with the policies posted on our site, make up the entire agreement between you and us regarding your use of the Service.
17. Governing Law
These Terms of Service, and any dispute arising out of or in connection with them, are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict-of-law provisions.
Any dispute that cannot be resolved between us will be submitted to the competent court in the Netherlands.
Nothing in these terms affects any mandatory consumer protection rights you may have under the law of your own country or state of residence, where those rights cannot be excluded by agreement.
18. Contact
Questions about these Terms of Service can be sent to us at hello@claras-gemstones.com.