Refunds & Returns

We want you to love what you wear.

We hope every piece feels right the moment it arrives. If something isn't quite what you hoped, we're here to help — just email us and we'll sort it out together.

Yes, you can return your order. You have 30 days from the day your order is delivered to request a return.

How to Start a Return

1. Contact us first
Email hello@claras-gemstones.com with your order number and a short note about what you'd like to return. Please include a clear photo of the item so we can confirm its condition.

2. Wait for our reply
We'll get back to you within 1–2 business days with the return address and simple instructions. Please don't send anything back before contacting us — returns sent without a request can't be processed and may be refused.

3. Send your parcel
Pack the item securely, ideally in its original packaging, and send it within 14 days of receiving our instructions. Please use a tracked and, where possible, insured service — we can't be responsible for returns lost on their way back to us.

Return shipping is paid by the customer, and original shipping charges are non-refundable.

4. Receive your refund
Once we receive and inspect your item, we'll confirm your refund by email. It's issued to your original payment method within 10 business days. Your bank or card provider may need a little extra time to post it to your account.

If more than 15 business days have passed since we approved your return and you still haven't received it, just reach out.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn and unused, with no signs of wear
  • Not altered, resized, or repaired by anyone else
  • In its original condition and packaging, with any tags attached
  • Requested within 30 days of delivery, and sent with tracking

We may decline returns that don't meet these conditions. If a return is declined, we'll email you first and send the item back to your original shipping address; return shipping in that case is at your cost.

Gemstone Variation

Because our jewelry is made from stones, slight differences in color, pattern, and texture from one piece to another — and from the website photos — are normal and are part of what makes each piece one of a kind. These variations are not considered a defect and are not grounds for a return on their own.

If a piece arrives genuinely damaged or faulty, please see "Damaged or Wrong Items" below.

Damaged or Wrong Items

Please check your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo or short video of the issue.

We'll make it right — with a replacement or a full refund, including any shipping you paid — at no cost to you, and you usually won't need to send anything back.

Exchanges

Want a different size, stone, or style? Just email us and tell us what you'd prefer.

We don't have one fixed procedure for exchanges, because the easiest route depends on the piece and where you are. Sometimes we simply send the replacement out and arrange things from there; sometimes a return and reorder is quicker. We'll look at it with you and go with whatever is easiest and most affordable for you.

Cancellations

If you'd like to cancel, email us within 6 hours of placing your order and we'll do our best to stop it. After that, orders are usually already prepared for shipping and can no longer be cancelled. You're welcome to return the item once it arrives.

Delivery Issues

Parcel lost in transit
If your parcel is lost or can't be delivered for reasons beyond your control, we will send you a replacement — this is our standard solution, and a refund isn't offered as a first step. If a replacement isn't possible, we'll refund you in full.

Parcel refused or not collected
If a parcel is refused at the door or left uncollected at a pickup point and returns to us, we'll gladly refund you minus a $15 handling fee, which covers the outbound and return shipping we've already paid. If you'd prefer us to resend it instead, we'll arrange that with you.

Incorrect or incomplete address
Please double-check your address at checkout. If a parcel is undeliverable, destroyed, or returned to sender because of an incorrect or incomplete address, we can't issue a refund unless the parcel makes it back to us. If it does reach us, the same $15 handling fee applies.

Non-Returnable Items

Some items can't be returned, including:

  • Gift cards
  • Sale or clearance items marked with discount percentage
  • Custom or personalized pieces made to your specifications

If an item is non-returnable, we'll note it clearly on the product page before you buy.

Questions

If you have any questions about a return or refund, reach out any time at hello@claras-gemstones.com — we're glad to help.